Being able to communicate with your hosting company any time you have any type of questions or experience any troubles is really important and how quickly they'll reply and take action is often crucial, especially if your website is business-oriented, as longer downtime often means losing prospective customers. The support options are, in addition an easy way to identify genuine providers from resellers. The latter typically reply just to emails or support tickets and you'll have to wait for a whole day or maybe more to get a response. If the issue involves a few responses, you could end up losing a few days in order to have a problem fixed. When you use a genuine and reliable website hosting provider, you should be able to connect with the support at any moment and get a prompt response whatever the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Hosting
We provide you with 24/7 customer, billing and technical support for all of our hosting. Even if you are not our client yet and you have questions, we can assist you in a timely manner and give you the needed information, to give you the choice to make the best decision when you purchase a new web hosting account. We're available any time, including weekends and holidays, and we offer various options for communication to get in touch with us - phone, live chat, e-mails and support tickets. For your convenience, we now have several telephone numbers worldwide, so you'll be able to call the one that is closer to you. The maximum response time for your emails and the tickets is one hour. The regular response time is no more than 15-20 minutes, which means that you can forget all about waiting for days and nights to get support for any task or issue, irrespective of its complexity.