There are several ways in which you can contact the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you select is a ticketing system. It is the easiest medium of communication for different reasons. In case no customer support team member is available at the moment and they are all busy, a phone call may not be answered, but a ticket will invariably be received. Moreover, you can copy & paste extensive pieces of information without having to worry about printing mistakes, and if a specific problem requires more time to be sorted out or a number of replies must be exchanged, all the information will be in the very same place, so each party can always follow the steps taken by the other one. The negative aspect of using tickets to get in touch with your hosting company is that they are typically separate from the hosting platform, so if you have to supply info or to adhere to instructions, you will have to use at least 2 separate accounts and this number could increase if you’d like to administer multiple domains. Furthermore, lots of hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting a response.
Integrated Ticketing System in Hosting
In contrast with what you may find with lots of other web hosting providers, the ticketing system that we use with our hosting is an essential part of the Hepsia Control Panel, which comes with all web hosting accounts. You won’t have to remember several logon credentials, since you’ll be able to manage your tickets and the hosting account itself in a single place. So, in case you have a query or stumble upon an issue, you can get in touch with our tech support team representatives instantly. Our system includes an intelligent search option. This suggests that even if you’ve posted plenty of tickets through the years, you’ll be able to track down the one that you need without any hassles. Plus, you can see knowledge base guides to resolving commonly experienced predicaments.