When your website hosting provider provides live chat support, you will be able to speak with an agent in real-time and learn useful information or get an issue resolved timely. The key advantage of using chat compared to calling to consult with a live person is that you will need just a computer with world wide web access, which means that you won't pay any fees when you are in a different country or state. What's more, it will be easier to copy and paste details for instance domains, usernames or error messages in other words details which are sometimes hard to share with the other side on the telephone. The real-time chat is also a much faster way to contact the hosting provider's support team as compared to using a ticketing system. What's more, when some problem requires a bit more time to be dealt with, you're able to do something different while you wait for support on the live chat, so you won't waste time - something that is impossible if you're on the telephone.