When your website hosting provider provides live chat support, you will be able to speak with an agent in real-time and learn useful information or get an issue resolved timely. The key advantage of using chat compared to calling to consult with a live person is that you will need just a computer with world wide web access, which means that you won't pay any fees when you are in a different country or state. What's more, it will be easier to copy and paste details for instance domains, usernames or error messages in other words details which are sometimes hard to share with the other side on the telephone. The real-time chat is also a much faster way to contact the hosting provider's support team as compared to using a ticketing system. What's more, when some problem requires a bit more time to be dealt with, you're able to do something different while you wait for support on the live chat, so you won't waste time - something that is impossible if you're on the telephone.
Live Chat Support in Hosting
We provide a live chat assistance service for all of the hosting that we offer and we are able to assist you with almost everything in real time. In case you don't have an account with our company yet, we're able to provide you with more information about the plans so as to help you to get the most suitable plan. In case you are an active customer, we will be able to assist you with any billing or general matter and with a number of common technical troubles, such as an email address installation in a desktop email client. In case you cannot phone us for some reason or you are in some country where we don't have a local phone number, the live chat will be the best choice to contact us. Certainly, some troubles require additional time to investigate and test, therefore you will have to open a ticket to our technicians, still, we will save you time and assist you with a number of troubles on the chat.