A 99.9% Server Uptime
We have set up our hosting system using stable hardware components and heavily customized software. Our sysadmins have installed a tweaked version of Security–Enhanced Linux on all our physical machines in order to ensure maximum safety and reliability. We have installed a number of distributed denial–of–service prevention tools combined with highly effective firewalls to make sure our network is invincible and safe.
All hosting plans offer a 99.9% server uptime guarantee. And regardless of which datacenter you pick, the uptime guarantee stays the same.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we’ve also set up our very own internal network in all our datacenters. Everything is based on first–rate hardware components built by Juniper. Besides, on each single router, we have set up a firewall with a complex algorithm in an attempt to sift out all dubious requests.
Therefore, in all our data center facilities – in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe as well as in our datacenter in AU, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done our best to reduce all potential risks with our cloud hosting packages and although our company offers first–class support, there are occasions when the client simply isn’t happy with what we offer. Or he needs to migrate to a more powerful web hosting service, such as a VPS server or even a dedicated server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not happy, you will get a reimbursement.
24/7 Technical Support
If you have ever had to wait around for hours for a response, you’re probably aware of how infuriating this can be, especially if your site is on the line. That is why our company offers a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our tech support engineers will be at your disposal and they will respond to you within sixty minutes. And the best part is that their average support ticket response time is below twenty minutes!