Technical Support Channels
A 60–Minute Response Time Guarantee
Every help request you submit to us will be dealt with within maximum 1 hour. If for any reason whatsoever your ticket or email calls for further assistance from a server administrator, we will without delay forward it and leave a note to let you know that your matter is being worked on. If you take advantage of the Managed Servers package, all of the server administration tasks included there will be completed at a time that is suitable for you.
A Top–Notch Help Desk Support Service
We will be available to you 24–7 to answer any inquiries that you may have with regard to our Hosting Control Panel or any of the apps that we have pre–installed for you on the server. If you also require assistance tackling server admin procedures, you can order our Managed Servers package, which includes data backup disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and installation services
An Intuitive Help Section
We have equipped our Hosting Control Panel with an extensive knowledge base, which includes elaborate explanations of all its features and functionalities. Furthermore, we have shot in–depth video tutorials that will further teach you how to perform a given task or solve a typically experienced issue. The instructional articles and the tutorial videos are easily reachable from every Hosting Control Panel section via the Videos and Help buttons situated in the upper right corner.